My Payment Was Successful but Starter Isn't Active

If you completed a Starter payment but your account still shows the Free plan, don't make another payment immediately.

Your payment may still be processing or your account may need to be checked.

1. Check your dashboard

Return to your Tovend dashboard and check your current plan.

If your Starter plan has been activated, your dashboard should reflect your updated subscription status.

2. Give the payment a moment

Sometimes a successful payment may take a short while to be verified and reflected on your account.

Refresh your dashboard and check again.

3. Don't make another payment

If money has already been deducted from your account, avoid making another payment for the same subscription until the first payment has been checked.

This helps prevent duplicate payments.

4. Contact Tovend Support

If your payment was successful but your Starter plan is still not active, contact Tovend Support.

Include:

• The email address connected to your Tovend account
• The Starter package you selected
• The amount you paid
• Your payment reference, if available
• A screenshot or proof of payment, if available

Our support team can use these details to investigate the payment.

Important

Never share your card number, PIN, password, OTP, or other sensitive banking information with anyone claiming to be Tovend Support.

Only provide the payment details needed to identify your transaction.