Cookie Policy

1. Introduction

This Cookie Policy explains how Tovend (“Tovend”, “we”, “us” or “our”) uses cookies and similar technologies when you visit our website, browse merchant storefronts or interact with our platform.

Tovend enables merchants to create shareable product catalogues and helps customers prepare product orders for communication through WhatsApp.

This policy should be read alongside our Privacy Policy and Terms of Service.

2. What Are Cookies?

Cookies are small text files that websites may store on your device when you visit them. They can help websites remember preferences, maintain sessions, improve security and understand how visitors use a service.

Similar technologies include browser local storage, pixels, tags, scripts and software development kits that may store information on your device or collect information about your activity.

In this policy, “cookies” refers to cookies and similar technologies unless otherwise stated.

3. Why We Use Cookies and Similar Technologies

Depending on the features enabled on Tovend, we may use these technologies for the following purposes.

3.1 Essential Functionality

These technologies may be necessary to operate the website, maintain authenticated sessions, protect accounts, support navigation or provide features requested by users.

Where a technology is strictly necessary to provide a service requested by a user or to operate the platform securely, it may be used without consent where permitted by applicable law.

3.2 Preferences and Functionality

These technologies may remember preferences or settings and help provide a consistent experience across visits.

Where consent is legally required for a particular technology, we will request it before using that technology.

3.3 Analytics and Performance

Tovend may use analytics services, including Google Analytics or similar tools, to understand website usage, measure performance, identify technical issues and improve the platform.

Depending on the configuration, analytics technologies may collect information such as page views, navigation patterns, browser details, device information, referral sources, approximate location derived from technical information, and interactions with the website.

3.4 Advertising and Measurement

Tovend may use advertising or conversion-measurement technologies, including Meta Pixel or similar tools, where enabled.

These technologies may help measure advertising effectiveness, understand interactions with the website and support relevant advertising. Depending on the provider and configuration, they may use cookies, online identifiers or other technical information.

Non-essential analytics and advertising technologies will be used subject to applicable consent and data-protection requirements.

4. First-Party and Third-Party Technologies

First-party technologies are set by Tovend's website or domain.

Third-party technologies are provided by external services, such as analytics or advertising providers.

Third-party providers may process information under their own privacy policies and terms. Their technologies and data practices may change over time.

The providers actually active on Tovend, the specific cookies or identifiers they use, and their retention periods should be reflected in an up-to-date cookie inventory.

5. Consent and Your Choices

Where required by applicable law, Tovend will request consent before using non-essential cookies or similar tracking technologies.

Where a consent mechanism is provided, you should be able to:

• Accept non-essential cookies.
• Reject non-essential cookies.
• Choose between available categories of cookies.
• Change or withdraw your consent later.

Essential technologies may continue to operate where necessary and legally permitted.

Closing a notice or continuing to browse should not be treated as consent where applicable law requires a clear affirmative choice.

Your choices may need to be recorded so that the website can respect them on subsequent visits.

6. How to Manage Cookies

You may be able to view, restrict or delete cookies through your browser settings. Browser controls differ by device and browser.

Blocking all cookies may affect some website functionality, including login sessions or preferences.

Browser controls alone may not prevent all forms of tracking. Where applicable, use Tovend's cookie-preference controls to manage non-essential technologies.

If Tovend provides a cookie settings link, you can use it to revisit your choices.

7. Data Collected Through Cookies

Information collected through cookies or similar technologies may include online identifiers, device and browser information, pages visited, interaction events, timestamps, referral information and technical diagnostics.

We use such information for the purposes described in this policy and our Privacy Policy.

The information collected depends on the technologies enabled, their configuration and your choices.

8. Data Sharing and International Transfers

Information collected through third-party cookies or tracking technologies may be transmitted to the relevant provider.

Some providers may process information outside Nigeria. Where applicable, Tovend will take steps required by data-protection law to ensure that international transfers are lawful and subject to appropriate safeguards.

Please consult the relevant provider's privacy policy for more information about its independent data-processing practices.

9. Data Retention

Cookie and identifier lifetimes vary according to their purpose, configuration and provider.

Tovend will retain information collected through these technologies only for as long as reasonably necessary for the relevant purpose, subject to applicable legal obligations.

Specific cookie names, providers, purposes and retention periods should be listed in a cookie inventory where required or appropriate.

10. Children's Privacy

Tovend is not intended to use cookies or tracking technologies to collect children's personal information unlawfully. If you have concerns about information collected from a child, please contact us.

11. Changes to This Policy

We may update this Cookie Policy when our technology, website features, providers or legal obligations change.

The revised policy will be published on this page with an updated revision date. Where required, we will provide notice of material changes and obtain any necessary consent.

12. Contact Us

If you have questions about Tovend's use of cookies or similar technologies, contact us through our official support email.

Platform: Tovend

Website: https://tovend.app

Operator: Tovend's founder, currently operating under their personal name

Official support email: support@tovend.app