Acceptable Use Policy

1. Purpose

This Acceptable Use Policy explains how users may use Tovend and the activities that are prohibited on the platform.

Tovend helps sellers create shareable online storefronts where customers can browse products and prepare orders to send through WhatsApp. Everyone using Tovend must use the platform lawfully, honestly, and responsibly.

By accessing or using Tovend, you agree to comply with this policy and our Terms of Service.

2. General Responsibilities

You must not use Tovend to engage in unlawful activity, deceive others, violate another person's rights, or interfere with the normal operation of the platform.

You are responsible for the content you upload, the products you list, and the messages or links you share using Tovend.

3. Prohibited Products and Listings

You must not use Tovend to list, promote, distribute, or facilitate transactions involving:

• Illegal goods, services, or activities.
• Counterfeit products or goods that infringe intellectual property rights.
• Stolen goods or property you are not authorised to sell.
• Fraudulent offers, fake products, or deliberately misleading listings.
• Products or services prohibited by applicable law.
• Goods or services that require licences, permits, or authorisations you do not hold.
• Content or products that exploit, abuse, or endanger children.
• Any other goods or services that Tovend reasonably determines cannot be supported on the platform.

You must ensure that your products and business activities comply with applicable laws and regulations.

4. Fraud, Scams, and Misrepresentation

You must not:

• Impersonate another person, business, or organisation.
• Use false identities or misleading business information to deceive users.
• Make fraudulent claims about products, prices, availability, quality, or delivery.
• Collect customer information under false pretences.
• Create storefronts intended to facilitate scams or financial fraud.
• Manipulate customers into paying for products or services you do not intend to provide.
• Use Tovend to distribute phishing links or direct users to fraudulent websites.

Product descriptions, photographs, prices, and other listing information must be accurate and not intentionally misleading.

5. Spam and Unsolicited Communications

You must not use Tovend to facilitate spam or abusive messaging, including:

• Sending unsolicited bulk messages or repeated unwanted promotions.
• Using storefronts or platform features to distribute spam.
• Scraping customer information for unsolicited marketing.
• Using automated tools to send abusive or excessive requests.
• Misusing WhatsApp links or other communication channels to harass recipients.
• Attempting to evade platform restrictions designed to prevent spam or abuse.

You must respect applicable marketing, privacy, and messaging rules when contacting customers.

6. Customer Data and Privacy

You must not collect, use, disclose, sell, or share personal information obtained through Tovend except where you have a lawful basis and the necessary permissions.

You must not:

• Use customer information for purposes unrelated to the transaction without an appropriate lawful basis.
• Publish private customer details without authorisation.
• Attempt to obtain passwords, payment credentials, or other sensitive information through deception.
• Use customer information to harass, threaten, discriminate against, or defraud anyone.
• Circumvent reasonable security measures to access personal information.

Sellers are responsible for handling customer information they receive through WhatsApp or other channels in accordance with applicable privacy and data-protection requirements.

7. Content and Intellectual Property

You must only upload or use product photographs, logos, descriptions, videos, and other materials that you own or are authorised to use.

You must not upload content that:

• Infringes copyright, trademarks, or other intellectual property rights.
• Contains threats, targeted harassment, or unlawful discrimination.
• Promotes violence or illegal activity.
• Is deceptive, malicious, or intended to harm users.
• Violates applicable law or the rights of others.

Tovend may review reported content and take action where appropriate.

8. Platform Security and Technical Misuse

You must not:

• Attempt to access another user's account without permission.
• Probe, scan, or attack Tovend's systems without authorisation.
• Introduce malware, malicious scripts, or harmful files.
• Interfere with the availability, security, or performance of the platform.
• Reverse engineer or circumvent technical restrictions except where permitted by applicable law.
• Scrape, copy, or harvest platform data through unauthorised means.
• Attempt to bypass subscription restrictions, access controls, or security measures.
• Use the platform in a way that creates unreasonable risk to other users or Tovend.

Security researchers who identify a vulnerability should report it responsibly through Tovend's published support contact rather than exploit it.

9. Accounts and Platform Abuse

You must not create or use accounts to evade a suspension, impersonate another user, manipulate platform activity, or abuse promotions.

You must keep your login credentials secure and notify Tovend if you believe your account has been compromised.

You must not interfere with other sellers' storefronts, orders, accounts, or legitimate use of Tovend.

10. Reporting Violations

If you believe a storefront, listing, or user is violating this policy, contact Tovend through the support email published on the website.

Where possible, include the relevant storefront or product link and a description of the suspected violation. Do not include unnecessary personal or sensitive information.

Tovend may review reports and take action where appropriate.

11. Enforcement

If Tovend reasonably believes that a user has violated this policy, it may take proportionate action depending on the circumstances, including:

• Requesting that content be corrected or removed.
• Restricting access to particular features.
• Temporarily suspending an account or storefront.
• Suspending or terminating an account where warranted.
• Taking steps to protect users, investigate abuse, or comply with legal obligations.
• Referring suspected unlawful activity to the appropriate authorities where legally required or appropriate.

Tovend may act without advance notice where necessary to address an urgent security risk, suspected fraud, legal requirement, or serious harm. Where appropriate, users may be given an opportunity to explain or appeal a decision.

12. No Guarantee of Monitoring

Tovend may review content, investigate reports, and use measures to detect abuse. However, Tovend does not guarantee that every listing, message, transaction, or policy violation will be detected.

Users remain responsible for their own conduct and for exercising appropriate caution when interacting with other users.

13. Updates to This Policy

Tovend may update this policy as the platform develops or as legal and operational requirements change. The revised policy will be published on this page with an updated “Last updated” date.

14. Contact

For questions or reports relating to this policy:

Service: Tovend

Website: https://tovend.app

Support email: support@tovend.app