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Troubleshooting

My Product Isn't Showing in My Store

Updated Oct 6, 2026

If you added a product but cannot see it on your storefront, check the following.

1. Make sure the product was saved

Go to your seller dashboard and open your products.

Confirm that the product appears in your product list and that your changes were saved successfully.

2. Check the product information

Open the product and make sure the important details, such as the product name, price, and image, have been added correctly.

3. Refresh your storefront

Open your storefront and refresh the page.

If you are using your phone, close and reopen the storefront before checking again.

4. Check your storefront link

Make sure you are viewing the correct storefront.

You can copy your current storefront link from your Tovend dashboard and open it directly.

5. Check your plan limits

If you are on the Free plan, make sure you have not reached the maximum number of products allowed on your plan.

If you have reached your plan limit, you may need to remove an existing product or upgrade to Starter.

Still can't see your product?

If the product appears correctly in your dashboard but is still missing from your storefront, contact Tovend Support.

Include your storefront link, the product name, and a screenshot of the issue if possible.