My Storefront Link Isn't Working

If customers cannot open your Tovend storefront, check the following steps.

1. Check the storefront link

Make sure you copied the complete storefront link from your Tovend dashboard.

Your link should look similar to:

tovend.app/s/your-store-name

Check for missing characters, spaces, or accidental changes to the link.

2. Open the link yourself

Copy your storefront link and open it in your browser.

You can also try opening it from another device or browser to confirm whether the problem affects everyone or only your current device.

3. Check your internet connection

Make sure you have a stable internet connection.

A weak or unstable connection can prevent your storefront from loading correctly.

4. Check that your store is set up

Log in to your Tovend dashboard and confirm that your store has been created and your products are saved correctly.

5. Share the correct link

When sharing your store on WhatsApp, Instagram, TikTok, or other platforms, make sure you are using your current storefront link.

Still not working?

If your storefront link does not open after checking the steps above, contact Tovend Support.

Include:

• Your storefront link
• What happens when you open it
• The device or browser you are using
• A screenshot of the problem, if possible

Our support team can help investigate the issue.